294 - 299 of 2,651 reviews
surajha
Bengaluru, India
3447
Reviewed 5 May 2016
Comfortable Stay
Clean comfortable and accessible hotel, decent breakfast and efficient service. Though a little away from Venice, it has good connectivity and if you plan well, Venice is around 25 minutes away. The breakfast is good and wi fi is free.
Date of stay: April 2016
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Morandini A, Direttore at Novotel Venezia Mestre Castellana, responded to this reviewResponded 9 May 2016
Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Andrea Morandini - manager
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marcoIT77
Trieste, Italy
227
Reviewed 3 May 2016
Would have expected a Platinum treatment
Let´s start from my bad mood. I arrived at 3 am in the morning due to a flight diverted to Bologna for technical reasons instead of the planned destination (Venice). Having said this I arrived at 3 am, got my standard room on the 8th Floor with no Free water, welcome or request to make my short stay a little more pleasant as I would have expected. By the way it was also my Birthday!
Date of stay: April 2016
Trip type: Travelled on business
Value
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Review collected in partnership with Accorhotels.com This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
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Morandini A, Direttore at Novotel Venezia Mestre Castellana, responded to this reviewResponded 4 May 2016
We could hide behind the excuse that the hotel was almost fully booked and we could not reserve you the room upgrade, however we want to take this opportunity to apologize for the lack of special welcome we failed to reserve you as Platinum Customer, compounded by the fact that it was also your birthday. It has been a lesson for me and my team that we will remember from now on. In the hope that you will give us the opportunity to better serve you in the near future I wish you our best regards.
Andrea Morandini - manager
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soha11_5
Cardiff
1
Reviewed 1 May 2016
Perfect stay
I enjoyed my stay in novotel. The staff are helpfull and the breakfast is fabulous. Wifi is free and there are free computers to use as well. Having xbox in the reception was a surprise to the children.
Date of stay: April 2016
Trip type: Travelled with family
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Review collected in partnership with Novotel Hotels This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Morandini A, Direttore at Novotel Venezia Mestre Castellana, responded to this reviewResponded 2 May 2016
Dear Guest,
Thank you for the great review of our hotel! As you have notices, our hotel as all Novotels cares about children who are special guests for us. In all our hotels you can find x-box, dedicated areas for kids, external swimming pool, gadgets and dedicated Menues for children at our NRestaurant. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Andrea Morandini - general manager
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exflier
Milton Keynes, United Kingdom
3
Reviewed 29 April 2016
Too Much Emphasis On Groups
I agree with other reviews about it being quite far for visits to Venice, this was not my case however as I was visiting relatives in Mestre. First of all 6 euros for overnight parking? A bit over the top, there is some free parking available when you can find a space, otherwise you can park for free at the back of the hotel with quite a long walk back to reception. Which brings me to my main bugbear, while I agree that groups are good business but not to the detriment of individual guests, I happened to return one evening when a large group was checking in and had a 15 min wait to use the elevator, again the next morning when I went down to breakfast the restaurant was full with the departing group, devouring all they could with the staff not being able to keep up with replenishments, needless to say another 15 mins were wasted waiting for a place to sit, I have visited many hotels during my career and the normal practice was to place groups in another room and not in the main restaurant, perhaps a few lessons can be learned here. More thought for the individual guest please.
Room tip: Adjust your timings to avoid groups
Date of stay: April 2016
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Morandini A, Direttore at Novotel Venezia Mestre Castellana, responded to this reviewResponded 2 May 2016
Thank you for taking the time to tell us about your experience at the Novotel Venezia Mestre Castellana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In order to avoid the experience you recently had very soon will start a restyiling of Bar and Restaurant area where a dedicated space will be reserved to individuals clients only.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards.
Andrea Morandini - manager
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jorgerO4152TT
Province of Trieste, Italy
11
Reviewed 28 April 2016
Value for money
Even when hotel location is not the best for visiting Venezia, its proximity to a bus station and the train makes it a good option when you want to see Venezia and its surroundings. The bed as in all Accor hotels is great and the room was spacious and very clean. Breakfasts are great and the staff was always helpful and friendly
Date of stay: April 2016
Trip type: Travelled as a couple
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Review collected in partnership with Accorhotels.com This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Morandini A, Direttore at Novotel Venezia Mestre Castellana, responded to this reviewResponded 2 May 2016
We very much appreciate your comments regarding your stay at the Novotel Venezia Mestre Castellana.
We are delighted to read that you had an excellent stay, appreciated our new live & dream bed and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best regards.
Andrea Morandini
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